Refund Policy

Our payments are processed by Paddle.com, our reseller and Merchant of Record. Paddle carries out the actual refund transaction once a refund is approved under the policy below; we never handle your payment details directly.

Nothing is charged during the first 14 days. If you cancel before the trial ends, you pay nothing, so there's nothing to refund. If the trial converts into a paid subscription (because it wasn't cancelled in time), the rules below apply to that first charge the same as any other.

Subscriptions are billed monthly in advance. You can cancel any time; cancellation takes effect at the end of the period you've already paid for, and you keep access until then. As a general rule, we don't refund the already-in-progress portion of the current month.

That said, we review refund requests case by case in the following situations, at our discretion:

• A billing error on our end (a duplicate charge, an incorrect amount);
• A technical outage that meaningfully prevented you from using the service for a significant part of the billed period;
• A charge that went through after a valid cancellation request wasn't correctly processed.

Simply changing your mind after the free trial ends, being unhappy with the AI-visibility results the service surfaced (we don't guarantee a specific outcome, see our Terms of Service), or just not having used the service during a billed period aren't, on their own, grounds for a refund.

Email billing@operato-ai.com with your account email and the reason for the request. We respond within a few business days. If approved, Paddle carries out the refund on its own standard processing timeline for your payment method.